Find answers to common questions about Jambr. Can't find what you're looking for? Contact us.
General Questions
Jambr is an on-demand marketplace connecting you with verified service providers—plumbers, electricians, cleaners, tutors, childcare providers, and more. Book with one click, get transparent pricing, and enjoy peace of mind with our trust guarantees.
We're currently launching in the Boston metro area, including Seaport, Fenway, Brookline, and Cambridge. We're expanding to new neighborhoods and cities soon—sign up to be notified when we arrive in your area.
Our platform supports multiple languages including English, Spanish, Portuguese, Mandarin, and more. We're committed to making services accessible to everyone, especially newcomers and expats.
For Customers
It's as easy as 1-2-3: Select the service you need, confirm the details and pricing, and we'll dispatch a verified provider. The whole process takes just a few taps.
You'll see transparent, upfront pricing before you book. Our quotes include all fees—no surprise charges, ever. Pay securely through the app after your service is complete.
Your satisfaction is guaranteed. If something isn't right, contact us within 48 hours and we'll make it right—whether that means sending another provider or issuing a refund.
For Providers
Apply through our provider portal. We'll verify your identity, credentials, and background. Once approved, you'll start receiving booking requests in your service area.
Payments are deposited directly to your bank account after each completed booking. We process payouts weekly, and you can track all your earnings in the provider dashboard.
Absolutely. You're in control of your availability. Accept bookings when it works for you—whether that's full-time, part-time, or just a few hours on weekends.
Pricing & Payments
Consumers pay the quoted price for services with no hidden fees. What you see is what you pay.
We charge a simple commission on completed bookings, ranging from 3% to 7% depending on the booking amount. Higher-value services have higher provider take-home rates. There are no monthly fees or hidden charges.
Trust & Safety
Every provider undergoes identity verification, credential checks (licenses where applicable), and comprehensive background screening. We only accept providers who meet our trust standards.
Your payment data is encrypted and processed through industry-leading payment providers. We never store your full card details on our servers.