Last updated: January 1, 2024
By accessing or using the Jambr platform ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of the terms, you may not access the Service.
Jambr provides an online platform that connects customers seeking services ("Customers") with independent service providers ("Providers"). Jambr acts solely as an intermediary and does not itself provide any services.
When you create an account with us, you must provide information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account.
You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password.
All bookings made through the platform are subject to Provider availability and acceptance. Prices displayed are estimates and may vary based on the actual scope of work.
Payment is processed through our secure payment system. By making a booking, you authorize us to charge your selected payment method for the service fee plus any applicable taxes.
Cancellations made more than 24 hours before the scheduled service time are eligible for a full refund. Cancellations made within 24 hours may be subject to a cancellation fee of up to 50% of the booking amount.
Providers using the Jambr platform agree to:
Jambr charges a commission on completed bookings ranging from 3% to 7% depending on the booking amount. Commission rates are subject to change with 30 days notice.
Jambr is not liable for any damages arising from the services provided by Providers or from any interactions between Customers and Providers. All services are provided by independent Providers, not by Jambr.
In no event shall Jambr, its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages.
If you have a dispute with a Provider or another user, you agree to release Jambr from any and all claims, demands and damages arising out of or in any way connected with such disputes.
Any disputes relating to these Terms shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days notice prior to any new terms taking effect.
These Terms shall be governed and construed in accordance with the laws of the Commonwealth of Massachusetts, without regard to its conflict of law provisions.
If you have any questions about these Terms, please contact us at legal@jambr.com.